RETURNS

Each piece is made with intention and considered as part of an ongoing project.

If your jewellery is not right for you, returns are accepted within 14 days of delivery, provided the piece is unworn and returned in its original condition and packaging.

Returned pieces are inspected before a refund is issued. Items showing signs of wear, damage or alteration may not be eligible for a refund.

Return postage is the responsibility of the customer unless the piece arrives faulty or damaged. We recommend using a tracked service, as PROJECT 915 cannot be responsible for items lost in transit.

CUSTOM & MADE-TO-ORDER

Pieces made specifically to order, including custom designs and altered sizes, are not eligible for return unless they arrive faulty.

As each piece is made in response to an individual request, these works enter the project as permanent forms rather than stock.

FAULTS & DAMAGE

If your piece arrives damaged or develops a fault unrelated to normal wear, contact us with your order details and photographs of the piece.

Each case will be assessed individually, with repair, replacement or refund considered where appropriate.

CARE

Jewellery changes through contact.

Over time, the surfaces of a piece may develop marks, patina and other traces of wear. This is part of the material's response to the body and the environment.

To preserve your jewellery, remove it before bathing, swimming, exercising or sleeping. Keep pieces away from perfumes, creams, oils and household chemicals.

When not being worn, store each piece separately in a dry place to minimise scratching and unnecessary contact with moisture.

SILVER

Silver naturally oxidises over time. Exposure to air, moisture and certain materials can accelerate this process.

A soft polishing cloth can be used to gently restore the surface. Avoid abrasive cleaners or excessive polishing, particularly on textured, oxidised or intentionally finished surfaces.

GOLD & PLATED SURFACES

Gold and plated surfaces will naturally change with wear. Friction and exposure to water, chemicals and cosmetics can affect the finish over time.

Handle these pieces with particular care and avoid polishing cloths on plated surfaces unless specifically advised.

STONES

Stone-set pieces should be handled with care. Avoid impact and exposure to sudden changes in temperature.

If a stone appears loose or the setting changes, stop wearing the piece and contact PROJECT 915 for assessment.

Jewellery is made to be worn, but not without consequence. Care preserves the structure while allowing the material to record its passage.